Uptown Pokies Casino Privacy Policy 2026

We gather the details you give us when you register: your name, date of birth, residential address, email address and phone number. When you deposit or withdraw, we record payment information such as the method used and transaction amounts. Verification may require identity documents, proof of address such as a utility bill, and evidence of how your payment instrument was funded. We also collect technical data automatically, including your device type, browser, IP address and the pages you visit, along with records of your gameplay, bonus activity and conversations with our support team.

We use your data to open and run your account, process deposits and withdrawals, and apply bonuses such as our welcome offer correctly. Verification details let us confirm you are an adult playing in your own name, which our terms require. We also use information to prevent fraud, duplicate accounts and bonus abuse, to answer your support queries, to improve our site and games, and to send promotional messages where you have agreed to receive them. We do not use your data for anything unrelated to running a safe, lawful casino service.

We process your information only where we have a proper reason to do so. Most of it is needed to perform our agreement with you, such as managing your account and paying out winnings. Some processing is required by law, including identity checks and anti-money-laundering obligations. We rely on our legitimate interests to secure the platform, detect misuse and improve our services, always weighing these against your rights. Where we send marketing or use optional cookies, we ask for your consent, and you can withdraw it whenever you like.

We never sell your personal information. We share it only with parties who help us deliver the service: payment processors and banks that handle your transactions, identity and verification providers, hosting and security partners, and our game studio, Realtime Gaming, to the extent needed to run games. We may also disclose information to regulators, law enforcement or courts when the law requires it, or to professional advisers under confidentiality. Each recipient is held to appropriate data protection standards and receives only what it needs to do its job.

We keep your information only as long as there is a genuine need. Account and transaction records are retained while your account is open and for the period required by financial and anti-money-laundering rules afterwards. Verification documents are stored securely for the same reason. Under our terms, an account inactive for twelve months or more is treated as dormant, and we then review which records still need to be held. Once data is no longer required for legal or operational purposes, we delete it or anonymise it so it cannot identify you.

You can ask to see the personal data we hold about you, request corrections to anything inaccurate, and ask us to delete information we no longer have grounds to keep. You may also object to certain processing, ask us to restrict it, or request a portable copy of the data you supplied. You can opt out of marketing messages at any time using the link in each message or by replying to our text alerts. Some requests may be limited where we must retain records by law, and if so we will explain why in our reply.

We protect your information with 128-bit SSL encryption, which secures data travelling between your device and our servers. Access to personal records is restricted to team members who need it, and account verification checks help stop anyone else from using your details. You play a part too: keep your password private, never let another person use your account, and contact us promptly if you suspect unauthorised access. No online service can promise absolute security, but we continually review our safeguards to keep your data well protected.

We use cookies and comparable tools to keep you logged in, remember your preferences, understand how the site is used and measure the performance of our promotions. Some are essential for the site to work, while others are optional and depend on your consent. You can manage or disable non-essential cookies through your browser settings or our consent controls. For a full breakdown of the cookies we use, what each one does and how long it lasts, please read our separate cookie policy.

If you want to exercise a right, ask a question or raise a concern about how we handle your data, reach out to our Data Protection Officer through the live chat or email support channels available around the clock in your account area. Please tell us what you are asking for and include enough detail for us to find your account. We may need to confirm your identity before acting on a request, and we aim to respond promptly. If you are unhappy with our answer, you may escalate the matter to the relevant data protection authority.

We may update this policy as our services, technology or legal obligations evolve. When we make a significant change, we will post the revised version on our site and, where appropriate, let you know directly so you can review it. The date of the latest update appears on this page, and continuing to use your account after a change means you accept the updated policy. If you ever play to the point where it stops being fun, our responsible gaming tools and self-exclusion options are always available.